If you’d like to learn more about our services, ask a question, or talk through what support might look like, you can contact Care Actually using the details below.
When you contact Care Actually, you’ll be speaking with a professional, experienced team who genuinely take the time to understand your needs. We’re approachable, knowledgeable, and ready to help you find the right kind of support
0494 643 511
info@careactually.com
Newcastle and Lake Macquarie
At Care Actually, we provide professional support that’s shaped by clinical experience, strong relationships, and a clear understanding of what helps people feel safe and supported.
From daily personal care to nursing, community participation and beyond, our services are grounded in thoughtful planning and real human connection.
If you’re looking for a provider who takes the time, values continuity, and delivers more than just a task list, contact Care Actually to find out how we can support you or someone you care about.
We know reaching out for support can come with a lot of questions and we’re always happy to answer them. Below are some of the things we’re asked most often, but if there’s something you’re unsure about, feel free to contact Care Actually for a chat.
At Care Actually, our support services are grounded in clinical insight, consistency, and genuine connection. We don’t just match you with whoever’s available, we invest time in understanding your needs and building stable, long-term relationships.
Our team is experienced, reflective, and focused on quality over quantity. We prioritise progress and communication, not just task delivery. Everything we do — from everyday support to complex care — is guided by a strong foundation of trust, professionalism, and respect. It’s not just about what we do, but how we do it.
Yes, absolutely. At Care Actually, we know how important continuity is. We work closely with you to match you with someone who suits your personality, communication style, and support needs. Our support services are designed to feel familiar and consistent, not like a revolving door.
If the relationship works well, we’ll do everything we can to keep the same support person involved long-term. And if anything changes or doesn’t feel quite right, we’ll have an open conversation and adjust as needed, always with your input.
We understand that relationships are personal. If something doesn’t feel quite right, we’ll listen without pressure or judgement. Part of delivering quality support services means being responsive to how you feel. You can raise concerns at any time, and we’ll take them seriously.
We’ll talk through what’s happening and find a solution together whether that’s adjusting the approach, providing additional guidance to the worker, or finding someone new. You won’t be left to navigate the situation alone. Your comfort and confidence are always our priority.
Life happens and we plan for it. At Care Actually, we build in systems that make sure our support services remain steady, even when someone’s off sick or on leave. That includes shared care plans, team-based communication, and matched backup staff who already know your routines and preferences.
We don’t just send in whoever’s free, we prepare carefully to ensure things stay familiar and smooth. If someone new is needed, we’ll let you know, do a proper handover, and check in with you afterwards. Continuity matters, and we treat it that way.
Very. Our support services are designed to move with you, not hold you back. Whether something changes in your health, schedule, or goals, we’ll revisit your plan together and adapt accordingly. You don’t have to fit into a fixed structure, we shape our supports around what works for you now. That could mean adjusting hours, shifting focus, or introducing new types of support. Flexibility is built into how we operate, and you’re always part of the conversation. We believe good support services grow with you, not just around you.
Yes, we’re actively involved in both. As part of our support services, we regularly track progress and document outcomes that can be used in your NDIS review. We help you identify meaningful goals, revisit them over time, and provide clear notes and reports when you need them.
Our team can also support you to prepare for reviews by helping you describe what’s working, what’s changed, and what additional supports might be needed. Everything is done collaboratively as we want you to feel confident going into your review, with clear evidence to back you up.
Clinical experience changes how we see things. At Care Actually, many of our team members come from nursing, mental health, and hospital-based backgrounds. That means our support services are delivered with a deeper understanding of health, safety, and individual needs.
We know how to monitor changes, ask the right questions, and communicate effectively with other health professionals when needed. Our experience helps us support you more thoughtfully especially in complex situations.
Definitely. Our support services are designed to work alongside the rest of your support network. We’re happy to collaborate with allied health professionals, housing providers, case managers, or anyone else involved in your care.
With your consent, we’ll share updates, align approaches, and make sure everyone is working towards the same goals. Coordination helps avoid confusion, repetition, and gaps in care.
At Care Actually, we believe better outcomes come from working together and we’re committed to keeping communication respectful and transparent.
Once you contact Care Actually, we’ll arrange a time for a proper conversation. Just a chat about what you’re looking for and how we might be able to help. If you’re interested in moving forward, we’ll organise an initial meeting or assessment to get a clearer picture.
From there, we’ll discuss the right support services for your goals and begin shaping a plan with you. Everything moves at your pace, and you’ll never be rushed or left in the dark. We keep the process simple, open, and supportive.
We take feedback seriously as it helps us keep our support services honest and effective. You can share your thoughts at any time, and we’ll respond with care and clarity. Concerns aren’t brushed aside or delayed; they’re acknowledged, discussed, and actioned.
We’ll work with you to figure out what needs to change and follow up to make sure it’s resolved. You’ll always be informed, and you’ll never be made to feel difficult for speaking up. At Care Actually, feedback is part of the process and we encourage you to contact our team whenever you need to.
